We scale our services, from the simple to the complex, to fit the individual needs of your community. 

• Make arrangements for maintenance activities as shall be deemed necessary.

• Furnish Board members with the latest in community association operational information.

• Solicit bids for special programs/contract services and implement and supervise the completion of such programs; reporting the progress of the same to the Board as required.

• Prescribe long-range maintenance programs and provide input to the Board as to alternative programs for solution to specific problems.

• Respond to homeowner and external inquiries during normal business hours via telephone, mail, and or e-mail in a timely manner.

• Respond to emergency requests 24 hours per day, 7days per week by telephone during business hours and emergency phone during nights, weekends, and holidays.

• Visit property as necessary or requested to make determinations about the physical state of the property.

We help you achieve a true sense of community and harmony among the homeowners and neighbors in your community. 

Serving on a Board of Directors for a community association has significant responsibilities and requirements to follow corporate and government codes as liability exists if Board Members take action or make decisions outside of these legal guidelines.

HMS provides this orientation program for Board Members as we feel it is our professional responsibility to outline, in detail, the parameters they must govern within. This orientation extends our knowledge from years of experience in the community management industry to benefit Board Members.

We provide the orientation to individual association Board’s so planning regarding aspects of their community management, decision making policies and procedures can be discussed between Board Members and the CEO of HMS to determine an improved course of action.

You will become informed regarding:

• How Indiana Civil Code, Indiana Homeowners Association Act and Indiana condominium Act determine the parameters Board Members act within.

• Legal requirements for agendas, meetings, minutes and all forms of Board Member communication.

• Board Member legal liability.

• Requirements for what must be disclosed in Minutes and included on Meeting Agendas.

• Adoption of a Board Code of Ethics and Conduct Policy.

• Adoption of an Electronic Communications Policy.

• Understanding the power of the “Business Judgment Rule.”

The knowledge required to serve on a Board of Directors has become more critical due to the current challenges they face with regards to association law, collection practices and CC&R enforcement requirements. HMS' Board Member Orientation begins our education process and is reinforced throughout the year.